Refund policy

Returns and refunds

Every Lake America Gear product is made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind. Please review product details and sizing carefully before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at hello@lakeamericagear.com. Include your order number and clear photos of the item and packaging so we can evaluate the issue.

If the claim is approved, we will arrange a replacement or refund at no additional cost. Do not mail an item back unless we provide return instructions.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Because orders move into production quickly, we cannot guarantee changes or cancellations after production has begun.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or credit card company to post the refund.

Contact

For any return or order issue, contact hello@lakeamericagear.com. Nothing in this policy limits any rights you may have under applicable law.